Customer Reviews

I have used Fran and Dawn multiple times when selling houses. I am struck by their exceptional partnership with the customer and their assurance that every detail in the complexion of the sales process is professionally addressed. I highly recommend this team.

Fran was so patient and kind.she explained everything so well that I rarely had to answer a question.Her honesty was so evident.She made the entire process a stress free experience.

Fran Hicks with Hayes Realty is nothing short of exceptional. From start to finish, she exceeded every expectation and proved, once again, why she is truly in a class of her own. I first worked with Fran nearly a decade ago when she helped my family transition from renting into our first home. Even then, her professionalism, knowledge, and dedication stood out. So when it came time for a much more complex and emotionally charged home sale years later, there was no question — Fran was the only choice. This transaction required experience, steadiness, and an extraordinary level of professionalism. Fran, alongside her outstanding partner Dawn, navigated every step with grace, compassion, and absolute integrity. They handled difficult decisions with clarity and respect, communicated consistently, and always showed up prepared, confident, and fully invested. What truly sets Fran and Dawn apart is that they don’t just manage transactions — they support people. They offered thoughtful guidance, honest advice, and calm reassurance whenever it was needed, all while keeping the process moving efficiently and successfully. The results speak for themselves: the home sold quickly, far sooner than expected, and for more than the asking price. Fran and Dawn are the complete package — knowledgeable, resilient, empathetic, and results-driven. If you’re buying or selling a home and choose anyone else, you’re doing yourself a disservice. I give my highest possible recommendation and would trust Fran again without hesitation.

Fran and Dawn were excellent! They were very knowledgeable throughout the entire home buying process. This is where experience shines through. We received reminders and updates at every step and they were always available for questions or concerns. 1st time homebuyers, choose Fran and Dawn because their honesty will guide you through and their transparency is refreshing! Experienced homebuyers, choose Fran and Dawn because they will help you sail through the process and into your new home! Thank you Fran and Dawn!

Fran is one of the best to help you! She helped my parents buy 2 homes and sell one of their homes years ago. My parents loved working with her and referred me too. Now she helped me purchase my first home! I really enjoyed working with her and her amazing group!

This was our first time buying a house so we had no idea how the process worked. Fran was on it from the very beginning. She was honest and forward about the whole process. She was also very quick in getting things moving. I couldn’t have asked for a better Realtor!

Hi Fran is a great Realtor she has helped me buying and selling and if it wasn't for her I know I couldn't have sold my house, If you want a great Realtor she will get the job done.

Fran was so efficient and knowledgeable that we didn't have to worry about a thing. She updated us on a regular basis so we knew every step that was taking place. She genuinely cared for what was best for us and the sale of the house. She is amazing! Use her if you are buying or selling and you won't go wrong. She is absolutely tops!

I have used Fran to buy and to sell properties for years. She is dedicated to her clients with the highest ethical standards of service. She works to get customers in to view the property and makes sure every i is dotted and t crossed all the way through. Weather you are buying or selling Fran is there for you, day and night.

We were so happy with the service we received from both Fran and Dawn! We were total newbies to the home buying process and they were able to guide us through each step of the way. They are honest and we never felt like we were just any customer to them, it felt like they really cared. We ended up finding our dream home, and they celebrated right along with us! Fran will be with you every step of the way and is always available. She is incredibly detail oriented and is there for you no matter how many questions you have. Recommend, 10 out of 10!

I moved from Arizona and my niece told me to call Fran for she is the best realtor. Well, she was right for Fran is an awesome Realtor. Fran and Dawn are professional, hardworking and caring people. They kept me informed in every step of the process of buying my house. Fran never stops! She works 24/7 to be sure you get what you want and in a timely manner. She is very knowledgeable and gave me some great advice. Fran and Dawn want nothing but the best for their clients. Fran is an exceptional Realtor and there is no one like her for she keeps your needs in mind at all times. A very heartwarming person who cares about you to help make a life changing experience a happy one. I feel I have made a new friend! I would recommend Fran and Dawn for any real estate business for you will not be disappointed.

My partner and I were first time home buyers, looking to relocate to the Akron area from North Carolina. Fran Hicks was invaluable to our home-buying process. Fran not only helped us buy our dream home (from states away), but she made us feel like family from start to finish. Fran and her business partner Dawn put in the time and extra care with everything they did, including providing sound advice and making us feel comfortable every step of the way. Fran is incredibly knowledgeable and will always find new tidbits to teach you. She is trustworthy, loyal, and genuinely wants the best for her people. If you are looking for the best of the best, the search is over. Fran is the best, hands down.

Fran is an absolute fabulous Realtor and most importantly a great individual. We have valued, appreciated, and trusted her for many years. She sold us our first house in 1998. Since then, she has made sure to stay in touch with us year after year. I have recommended Fran and Dawn to my friends and our family. She has helped many of them including my son who also purchased and sold through them. None of them would go to anyone else. Now 24 years later we turned to Fran to sell our home as we were moving away from the area. As always, she kept us updated every day. Everything happened just as she said. Since the day we met, Fran has been what I consider a true friend and the best Realtor I have ever came in contact with. She thanks us every year but more importantly we thank her!

Fran and Dawn were fabulous!! My family was looking for a agent to assist us with selling my parents home. With many of my siblings and myself living out of state, Fran guided us through the sells process in Ohio. Fran was so kind and caring with our mother, in supporting her through the closing. Due to Fran and Dawn's knowledge about the real estate market and their hard work our mom's house closed within a month above asking price. Fran and Dawn have made it easy for our mom to move onto her next chapter in life. We highly recommend these two.

Fran was such a great partner helping me buy my house 23 years ago that it was a no-brainer who to call when life took me out of the neighborhood and I needed to sell. She and Dawn worked very hard and were always on point with their help and advice. You won't regret calling her she's helped me and several of my friends over the years.

If you are looking for the best... Look no further, Fran is the best. She sold my first home and she just sold my mom's . Fran is super nice, knowledgeable,and professional. She gets the job done and always treats you fairly. I will not deal with anyone else.

Buyer or seller, you need tactical and strategic advice both objective and on point, give Fran a call now. Really.

We have used Fran multiple times for our buying and selling. Dawn and her really stepped up to the plate and found exactly what we were looking for. They really put in the time and effort to make sure our experience was pleasant. Highly recommend.

Fran and Dawn did an excellent job in helping my wife and I in selling our house especially with the COVID-19 happening. It was a pleasure working with them. Would extremely recommend them for any real estate business.

I have worked with Fran and Dawn for the past 11 years. They sold a home for me, represented me when I purchased a home, and sold another one just now. They have also worked with my extended family members. I will never look anywhere else for my real estate needs. They both are professional and caring and kept me informed every step of the way. Not only are they knowledgeable but they are proactive and far exceed any expectations EVERY time. They listen to your concerns and needs and do not settle. They are accessible any time of the day or night. They keep it personal and actually TALK to you vs. doing everything digitally. They are the epitome of excellent customer service and I would recommend Fran and Dawn over and over again.

I have bought 2 homes with Fran and would never choose anyone else. She has sold my parents home, sold my brothers home and helped him purchase a new one, and helped my sister sell two homes, as well as purchase two. Fran and Dawn are extremely hard working and will find you exactly what you are looking for. They give fantastic advice and roll with every punch you throw at them. If you are looking for an exceptional Realtor, you will find Fran is the best choice!

My husband & I are repeat offenders. Fran & Dawn sold our first house. We asked for their services a second time. We always give them our business & have 1 more for only our favorites!!! If you want hardworking, persistent, knowledgeable, cross your t’s dot your I’s, Perfection.... call the BEST! We are team F&D!!! Julia & John Current

My son recommended Fran to me when I was selling my home and I highly recommend her. She goes above and beyond to make sure everything goes as smoothly as possible. She’s there for you no matter what time it is and answers any questions or concerns. She is such a heart warming person who cares about helping you to make that life changing transition a happy experience!

We have been with Fran for more than 15 years. Fran has sold houses for us and our extended family. During each of the selling processes I have been amazed by the knowledge, the professionalism, the thoroughness with which Fran works. She does not miss a beat! She is the most valuable resource any person can have when buying or selling. Fran is always available to educate and provide valuable information for any questions posed. We recently worked with Dawn as well and we are so confident and satisfied that this team has our best interest in mind. They are the best!

Fran and Dawn are amazing regardless if you’re buying or selling! We made a profit off our current house which allowed us to turn around and purchase our dream house the next day! Fran doesn’t stop! Knowing that we wanted to move quickly, she met us at 8pm on a Friday night to review the offer on our current home and get it approved. She had us in showings the very next day and in less than 24 hours, we sold and bought! You’re not going to find a better realtor! -Steve and Karla Fowler

Fran and Dawn were both very pleasant to work with this spring/summer when we bought a new home and sold the old one. From day one till the day that we sold our old home they invested their time and experience and went above and beyond to help us thru the process. They are exceptionally knowledgeable in the real estate business and they gave us a total commitment and investment to us with their time. They made both the buying and selling process which can be very involved, difficult, stressful and complicated so easy and painless. We had a Wonderful experience and wouldn't hesitate to refer them or to use them again in the future. Thanks to them both from Mr and Mrs Sams.

My husband and I just recently found our dream home thanks to Fran! We were in the market to sell our current residence and buy a new home to fit our growing family. Fran found us the perfect home and we couldn't be more pleased! She worked so hard for us and made the process seamless. She then sold our prior residence and we were off! I am very thankful she was there for us and will be definitely contacting her in the future if we ever need to sell again.

I have sold and bought houses thru Fran. Fran is a true professional! My three children have purchased a house with Fran. We as a family have all had super and most of all a great experience with Fran! Thank you, Cregg and Rosie Smith

Fran has been my realtor over 20 years. A very Honest, Hard working realtor that KNOWs her STUFF!! She is NOT your typical realtor! No matter your price range you will get the same GREAT service buying or selling.

My fiance and I were first time home buyers when we were recommended to reach out to Fran for a realtor. The first house that Fran wanted us to see is the house that we ended up purchasing. The house was not even listed on the market yet, however it met all of our wants and needs so Fran recommended that we tour the house as soon as possible. We toured the house the day after she reached out and we left loving the property and ended up putting an offer on the house later that evening. Fran worked so hard, the sellers agreed on the offer and we signed that paper work that same evening! We never expected the process to go that quick and easy. Fran is very hard working and always has her clients best interest in mind. It was such a pleasure working with her. We love our first house, and we know who we will be reaching out to when we are ready to sell! I highly recommend Fran as your realtor. She will do all things possible to make your home buying and selling experience easy! Thanks Fran!!